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RETURNS POLICY

Returns Policy

By processing your payment with us, you are accepting our terms and conditions regarding the shipping and returns of your purchase. 

If you have any questions at all please contact us at support@lilibiachi.com before placing your order.

If you want to RETURN an item for a refund.

LILI BIACHI will take your stuff back WITHIN 15 days of you receiving it as long as it looks pretty much the same as it did when we sent it to you! This means returns gotta be unworn/ with tags / undamaged and with original packaging.

If the items arrived damaged you need to send us pictures upon receiving your order.

Email us with subject REFUND or RETURN at support@lilibiachi.com and we will be sure to help you out.

If you want to EXCHANGE an item for a different size!

The only time we will exchange an item for a different size is if the item received is a different size to the one you ordered. If this happens (super rare) we will deal with it for you! It's very important you know your sizes and check our size guides before you order.

If there are any issues or you need to know anything about sizes please do not hesitate to contact us - support@lilibiachi.com

Customer Service

Our team work 9am-8pm Monday to Saturday. (UK time)