If you have any questions at all please contact us at before placing your order.


Returning for a refund.

LILI BIACHI will accept returns within 14 days of the order’s receipt, as long as it looks pretty much the same as it did when we sent it to you.
Returns must be unworn, with tags, undamaged and in the original packaging in order for a refund to be processed.
If you have any queries regarding your return, please include REFUND or RETURN in the subject of your email. 


Exchanging for a different size/colour.

The sizes provided on each product are pretty accurate and so it is important to check these. However, if you do wish to exchange an item for another size, simply email us with EXCHANGE in the subject and we will advise on the next steps.
Subject to the same conditions as above, once we have received the return in good condition we will process your request.
Any issues relating to returns can be solved by our team at


Customer Service

Our team work 9am-8pm Monday to Saturday (UK time).
By processing your payment with us, you are accepting our terms and conditions regarding the shipping and returns of your purchase.